We suggest that you wait for 7-10 business days for physical goods and 1 business day for digital goods. In case you do not receive the services/goods even after the said time interval or if the items received are materially different, defective or damaged, then you should visit the merchant website and refer to the terms & conditions, shipping policy, refund policy and contact the merchant to resolve the issue.


In order to contact the merchant please visit the Merchant Website, Call on support number or send an email to the support email address of the merchant. While sending an email you should include following details:

Date of transaction
Amount of transaction
Order ID shared by the merchant
Payment ID shared by PAYMENTZ
Description of the problem


In case the merchant does not respond to your emails & phone calls within 3-5 working days then you can contact us to mediate and amicably resolve the issue.

While filing the complian with us, you should briefly address the issue you have faced, and attach a screenshot of the email sent to the merchant in the initial stage. You are also required to provide us with the following details:

Date of transaction
Amount of transaction
PAYMENTZ Payments Transaction ID
Description of the problem
Details of email communication with the merchant( Screenshot of the communication)
Once a complaint is raised, the PAYMENTZ support team would take 3-5 working days to resolve the issue.