Privacy Policy

INTRODUCTION

This Privacy Policy ("Policy") applies to the use of the website www.paymentz.com (the "Website"), services provided by Paymentz ("Services"), and the mobile platforms (Android, iOS, etc.). This Policy outlines how Paymentz ("we", "our", "us") collects, processes, uses, and shares your personal information ("Personal Information"). By using this Website, you consent to the collection and use of your data as described herein.

We are committed to safeguarding your privacy and ensuring that your Personal Information is secure. This Policy should be read alongside our Terms of Use. If you disagree with this Policy, please do not use our Website.

Information We Collect and How We Use It

We collect and process various types of Personal Information, including:

1. Personal Identifiable Information (PII): Name, phone number, email address, etc. necessary for creating your account and enabling services.
2. Financial Information:Bank details, credit/debit card information, and know Your Customer (KYC) data, in compliance with RBI guidelines.
3. Technical Data:IP address, browser type, device information, and log data to improve services, troubleshoot, and enhance security.
4. Transaction Data:Details of transactions made through Paymentz for service provision, dispute resolution, and fraud detection.

We use your Personal Information for:

• Enabling service delivery.
• Customer support and troubleshooting.
• Fraud detection and prevention.
• Legal compliance with RBI, Digital Personal Data Protection Act, 2023, and other applicable regulations.
• Marketing, only with your consent.

Sensitive Personal Data and Information (SPDI)

We collect and process Sensitive Personal Data, such as financial information (bank accounts, payment credentials) and KYC documents, as per RBI regulations. This data is stored securely and used only for the purpose it was collected. You can request deletion or modification of your SPDI at any time.

Customer Information

When customers make payments through Paymentz, we collect their information (name, email, card details) only when voluntarily provided. This information is shared with businesses using Paymentz services only with consent. Paymentz is not liable for misuse of customer data by third-party businesses.

Data Minimization

As per the Digital Personal Data Protection Act, 2023, we ensure that the data collected is limited to what is necessary for processing purposes. We do not collect unnecessary data and only store it for as long as required for the specific purpose.

Cookies and Tracking Technologies

We use cookies to improve your user experience and monitor Website performance. You can manage cookie preferences through your browser settings. We may also use third-party services to track Website usage and interactions.

Security Measures

We take industry-standard security measures to protect your Personal Information, including encryption and access control. While we strive to maintain secure data transmission, no online data transfer is completely secure. Paymentz is not liable for unauthorized access or breaches beyond our control.

User Rights Under the Digital Personal Data Protection Act, 2023

As per the DPDP Act, you have the following rights:

• Right to Access: You can request access to the Personal Information we hold about you.
• Right to Correction: You can correct or update any inaccurate or incomplete data.
• Right to Erasure:You can request the deletion of your data from our servers, subject to legal and regulatory retention requirements.
• Right to Data Portability:You can request the transfer of your data to another service provider.
• Right to Consent Management:You can withdraw consent for data processing at any time.

To exercise any of these rights, you can contact us via our grievance redressal mechanisms.

Transfer and Sharing of Data

We may share your Personal Information with:

• Regulatory Bodies: RBI, financial institutions, and other government agencies, as required by law.
• Affiliates:Parent companies or subsidiaries within our group, for internal operations.
• Third-Party Service Providers:For the provision of services (e.g., payment gateways, technical support). These third parties are bound by confidentiality agreements and must adhere to this Policy.

We do not sell your Personal Information to any third parties.

Retention of Data

Your Personal Information will be retained only as long as necessary for the purpose it was collected or as required by legal obligations (e.g., tax laws, RBI guidelines). After the purpose is fulfilled or the legal retention period ends, your data will be securely deleted.

Grievance Redressal

For complaints or concerns regarding the collection or processing of your data, or any breach of this Policy, you can contact our data protection officer at: data protection officer:

Address: Paymentz, 69 Aditya Estate, Malad, Chincholi Bunder Road, Malad (W), Mumbai – 400064

Phone: [+91 22040143344]

Email: [email protected]

Modifications to the Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements or service improvements. Updates will be posted on this page, and the revised Policy will become effective immediately. By continuing to use Paymentz after changes are made, you consent to the updated terms.

Applicable Law

This Policy is governed by the laws of India. Any legal disputes arising out of this Policy will be subject to the jurisdiction of the courts in Mumbai, India.