FAQs
Getting Started
Settlements
Transaction & Refunds
Getting started with PAYMENTZ
How can I start using PAYMENTZ?
Sign up process is very simple,
Visit our website www.PAYMENTZ.in and click on ‘SignUp’ and enter the required details and click on ‘Create Account’.
Once you do the signup ,you can login to your backoffice where you can fill our online form under "Application Form" section.Here you need to provide your personal, business and bank details.You also need to upload all the required KYC docs.
Once application is submitted , our Team will contact you and will guide to start integration using our developer docs.
You can also design your checkout page from the iterface and see the preview before going live.
What are different Payment Solutions available?
Choose your training and register for free. If you are a freelancer, the courses are entirely taken care of, you have nothing to pay and no money to advance.
Which payment options can my customers use?
PAYMENTZ offers 100+ payment options including the major Credit Cards, Debit Cards (All MasterCard /Visa /Maestro /RuPay Cards), Amex, Net Banking, Prepaid Instruments, UPI and up to Multi Bank EMI options.
Business Requirements
I don't have a registered business. Can I still sign-up on PAYMENTZ?
Yes, you can still sign-up and collect payments with PAYMENTZ. Please select ‘Individuals’ as your business entity while filing the business details section.
Do I need a GST number ?
No, you can set up an account with us without the GST number.
Please note that you’ll not be able to get benefit on input credit on taxation of service charges till your GST number is not submitted with PAYMENTZ.
What PAN details are required?
If you are a registered firm, kindly enter details as mentioned on your company’s PAN Card. In case you are an Individual or Proprietorship, then please enter your personal PAN card details.
Can I submit my Savings account details incase I don't have current bank account?
Yes, in case you are an individual running a business, we do support Savings bank account type. For non-individual business types, you will have to enter Current bank account details.
Website Requirements
What are the requirements for a website verification?
Requirements for website are:
Home page should be updated with basic information like: About Us, T&Cs, Refund Policies etc.
Product or Services page should be present with information like description, image & price.
Website should have Add to Cart option and Checkout page functionality.
For verification, our compliance team will reach out to you.
What to do if I don't have a website?
You can sign-up with us and start collecting payments using our Payment Links or QR tool.You can generate payment links and share it via multiple platforms like Whatsapp, Facebook, SMS and Email using our web interface or you can also use our Invoizr app for the same. Your customers can pay using their preferred option: Debit Card, Credit Card, Netbanking, UPI and Wallet.
Document Requirements
What are the documents needed for sign-up?
We have different document requirements based on your business type. Please refer the this link for more details "KYC Documents List".
Where do I upload all the required documents?
You can share soft copies of the documents while filling the "Application Form" after logging in to PAYMENTZ's interface.
Settlements
What does settlement mean?
Settlement is the process where merchant receives the money paid by their customers through PAYMENTZ.
What is the settlement cycle that PAYMENTZ offers?
Our standard settlement cycle is T+2 working days, with T being the date of successful transaction.
This means that payments will be settled in your bank account after 2 working days of the date of transaction registered with us, excluding bank holidays.
Where can I see my settlement report or details?
You are find your settlement reports under report section on PAYMENTZ dashboard.
In the settlement report:
You will be able to see total settlement amount, total sales and total deductions (sum of service tax, service fees, refunds, chargebacks & adjustments)
Refunds & Chargebacks
Transactions
Where can I see the status of a transaction?
You can check the status of a transaction on PAYMENTZ dashboard:
Go to Transactions section on dashboard
Search or filter the transaction by date of transaction
Click on the transaction id for more details
Do customers automatically receive a message confirming that their payment has been done?
PAYMENTZ 's system sends an email message to the customer after an order has been paid.
But if merchant wants to send this message from their system and dont want PAYMENTZ to send the email- this is also possible.
Does PAYMENTZ system send confirmation message back to website after successful transaction?
PAYMENTZ platform always send confirmation on both the redirect URL and notification URL shared by the merchant.
PAYMENTZ shared the confirmation for both success and failed transactions.
Refunds
How do i initiate a refund?
You can initiate the refund from PAYMENTZ dashboard.Click on refund section and search for the transaction to be refunded.
Enter the amount to be refunded.
Refund amount will be reflected in customer's bank account in 5-21 working days.
How much time will it take for a refund to be processed?
It will take between 5 and 21 days for the refund amount to reflect in your customer’s bank account. In case of Netbanking transactions, certain government banks may take some more days.
My request for refund has not been completed yet. What do I do?
It will take between 5 and 21 days for the refund amount to reflect in your customer’s bank account.
In case of Netbanking transactions, certain government banks may take some more days.
You will be communicated over email with the status (successful or failed) once the request for refund is processed.
My request for refund failed. What do I do?
Choose your training and register for free. If you are a freelancer, the courses are entirely taken care of, you have nothing to pay and no money to advance.
Pricing
Account & Settings
Developer Support
Pricing
What is the transaction charge on PAYMENTZ?
Please refer our pricing section for details.
We only charge a service fee + GST on every transaction for various modes of payments such as debit cards, credit cards, netbanking, wallets, etc.
Calculation Example:
Lets assume that service fee (MDR) is 2%.
Customer pays you: ₹ 100 (Domestic transaction)
PAYMENTZ service fee: 2% of ₹ 100 = ₹ 2
GST: 18% of ₹ 2 = ₹ 0.36
Amount paid out to your bank account = Transaction Amount - Service Fee - GST = 100 - 2 - 0.36 = ₹ 97.64
Do I get charged if I suspend/resume PAYMENTZ account?
No, you won’t be charged if you stop/resume using your PAYMENTZ account.
Account & Settings
Developer Support
Payments
Refunds
Dispute
Payments
How can I check the status of my transaction if I have not received a confirmation mail?
For every successful transaction PAYMENTZ is sending the email to the customer.We are a payment aggregator and only facilitate the merchant with online payments. For status of the order, we suggest that you contact the merchant.
How do I check the status of my payment/order?
We are a payment aggregator and only facilitate the merchant with online payments. For status of the order, we suggest that you contact the merchant.
What should I do if I do not receive a payment confirmation email from PAYMENTZ?
You can raise a request with us using our ticketing system or you can send the request on our support email. With your request please provide your email id, screenshot of debit and transaction ID received from the merchant and we will get back to you at the earliest.
I do not recognize the transaction that I’ve been charged for. Can you help me?
Yes, we can. Please provide the below details by raising a request with us using our ticketing system or you can send the request on our support email and we will get back to you at the earliest:
1) A common email id you use for making online transactions
2) Amount and date of debit
3) Screenshot of the debit, in case it was a netbanking or wallet transaction
4) Last 4 digits of the card used, in case this was a card transaction.
I have done duplicate transactions towards the same order/service. How do I get a refund?
We are a payment aggregator and only facilitate the merchant with online payments.
We request you to contact the merchant with the transaction details for a refund.
Refunds
Why does it take so long for a refund to be credited to my account?
Refund process involved several factors and processes due to which sometimes it may take longer to get the refund credited in your account. We advise to wait for 10-12 working days for the refund to get credited.
How do I check the status of my refund ?
Once the merchant initiates the refund , a confirmation email is sent to your email ID ( the email ID that was used at the time of transaction).
This means that the refund is successful from our end. You may check the status of the refund on our order tracker.
What should I do if I do not receive a refund confirmation mail from PAYMENTZ?
If you have not received a confirmation, we suggest that you contact the merchant for further details, as the refunds are initiated from merchant's end.
I have not received my refund even after 10-12 working days. What should I do now?
Normally refunds are credited to you within 10-12 working days.In case you have not received your refund, you can raise your query using our ticketing system or you can send the request on our support email. With your request please provide your email id, refund amount and transaction ID received from the merchant and we will get back to you at the earliest.
Dispute
How do I open a dispute with a seller when a purchase goes wrong?
Customer support is our top most priority and it is our responsibility to guide our customers on the right and effective way to file disputes. We recommend our customers to have direct communication with the merchant to resolve issues pertaining to a specific order. If you do not get a satisfactory response or no response you can then raise a chargeback with your bank.These chargebacks will be raised with PAYMENTZ by your bank and we assist to amicably resolve the issue.
Fraud
Dispute Resolution
Order Cancellation
Fraud
How can I report potential fraud or unauthorized transactions to PAYMENTZ?
If you found any transaction that you didn’t authorize, kindly let us know asap. You can inform us using our ticketing system or you can send the request on our support email. With your request please provide your email id, amount of transaction and transaction ID received from the merchant and we will get back to you at the earliest.
Dispute Resolution
When should a customer file a complaint regarding the non-receipt of an order?
We suggest that you wait for 7-10 business days for physical goods and 1 business day for digital goods. In case you do not receive the services/goods even after the said time interval or if the items received are materially different, defective or damaged, then you should visit the merchant website and refer to the terms & conditions, shipping policy, refund policy and contact the merchant to resolve the issue. In order to contact the merchant please visit the Merchant Website, Call on support number or send an email to the support email address of the merchant. While sending an email you should include following details: Date of transaction Amount of transaction Order ID shared by the merchant Payment ID shared by PAYMENTZ Description of the problem In case the merchant does not respond to your emails & phone calls within 3-5 working days then you can contact us to mediate and amicably resolve the issue.
What should I provide when filing a dispute to PAYMENTZ?
While filing the complian with us, you should briefly address the issue you have faced, and attach a screenshot of the email sent to the merchant in the initial stage. You are also required to provide us with the following details: Date of transaction Amount of transaction PAYMENTZ Payments Transaction ID Description of the problem Details of email communication with the merchant( Screenshot of the communication) Once a complaint is raised, the PAYMENTZ support team would take 3-5 working days to resolve the issue.
Order cancellation
Cancellation of Orders/Refunds/Returns
For any queries related to cancellation of order (full or partial), kindly contact your merchant.We are a payment aggregator and only facilitate the merchant with online payments. We do not handle shipping or order dispatch and you should directly contact the merchant for queries regarding returns and follow instructions as as specified in the return & cancellation policy on the merchant website.
Customer Grievance
Disposal of Complaint
Customer Grievance
Customer Grievance
This Customer Grievance Redressal Policy is developed by Payment Gateway Solutions Pvt Ltd (“PAYMENTZ”) in order to assure smooth and effective procedure to address and resolve customers` complaints.
In case the customer does not receive a response from PAYMENTZ within the number of days indicated below for each level or if the customer is not satisfied with the received response, the customer may escalate the complaint to the next level as indicated below:
Primary Level:
The customer can contact PAYMENTZ customer support service to register a complaint by:
Email: [email protected];
Phone: +9122040143344 or
by using PAYMENTZ ticketing system on paymentz.com.
Customer can write a letter to PAYMENTZ via post/courier service to the address below:
69, Aditya Industrial Estate, Mindspace, Malad West, Mumbai, Maharashtra 400064 or visit PAYMENTZ office located at the same address and fill a complaint form available in the premises.
Customers are required to submit full details of their grievance, supported by relevant documents (if any), in the complaint. In case the customer is facing any difficulty in lodging a complaint, PAYMENTZ will assist the customer in this regard.
After raising a complaint and within 24 hours the customer shall receive acknowledgement of the complaint and a complaint reference number from PAYMENTZ.
PAYMENTZ will send its initial response regarding resolution of the complaint within 2 working days of the receipt of complaint. This response shall contain either the resolution of the complaint or an indication of the additional time required by PAYMENTZ to examine the complaint. Maximum time to resolve the complaint shall be 10 business days from the date of lodging the complaint.
Secondary Level:
In case timely resolution is not provided on Primary level, or in case the customer is not satisfied with the resolution provided, the customer can contact a Nodal Officer as mentioned below:
Nodal officer name : Aditya Purohit
Email ID: [email protected]
Customers are required to provide the complaint reference number received in their earlier interaction with a customer support officer to properly address their concerns.
The Nodal Officer shall send his final response to the customer within 30 business days of lodging the complaint. This response has to contain either the resolution of the complaint or an indication of the additional time required by PAYMENTZ to examine the complaint, along with the reason for such extension. The maximum time to resolve the complaint is 30 business days from the date of lodging the complaint.
Third Level:
If the customer is not satisfied with the resolution received after contacting a Nodal Officer or if the customer does not hear from PAYMENTZ in 30 days, the customer can lodge his/her complaint through a centralised complaint redressal system under the Integrated Ombudsman Scheme, 2021.
A complaint can be made at https://cms.rbi.org.in or by calling the helpline number 14440. The complaint may be lodged online or by filing a physical complaint and submitting the same at Centralised Receipt and Processing Centre (CRPC) at RBI, 4th Floor, Sector 17, Chandigarh, 160017. Alternatively, an email can be sent to [email protected].
A complaint under the scheme would not be valid unless a customer submitted the complaint to PAYMENTZ and this complaint was wholly or partly rejected by PAYMENTZ, or the customer is not satisfied with the resolution offered by PAYMENTZ. The complaint under the scheme needs to be made within one year after a reply is received by the complainant from PAYMENTZ.
Disposal of Complaint
| Complaint | Resolution | Resolution time |
|---|---|---|
| Enquiry regarding a transaction status | PAYMENTZ provides details such as the order no, PA reference number, date of transaction, transaction amount, merchant URL and status of transaction. | 24 hours (For queries received between 9 am- 8 pm Monday to Sunday) |
| No response from a merchant after a successful transaction | PAYMENTZ provides the information to the customer, including the merchant details. In the same time we forward the mail received from the customer to the merchant providing services and request him to clarify the situation, keeping the customer in CC. | 24 hours (For queries received between 9 am- 8 pm Monday to Sunday) |
| Refund issues | PAYMENTZ provides all the refund details to the customers, with bank reference number and ARN number for customers to check further with his bank. | 24 hours (For queries received between 9 am- 8 pm Monday to Sunday |
| Refund is not reflecting in a customer`s account | PAYMENTZ rechecks the funds status and updates the customer or raise the issue with the concerned bank. The updates received are immediately shared with the customer. | 24 hrs to 48 hrs (working days) post receiving update from concerned entity |
| Purchase amount was debited, but the transaction is not found | PAYMENTZ searches for the transaction using information below: Email Id used while performing the transaction, Date and amount of transaction, And, if still not found, then ask customers to contact their bank for more details or other reference nos. | 24 hrs to 48 hrs (working days) post receiving update from concerned entity |
Popular Questions
About PAYMENTZ
Getting started
Popular Questions
What are the documents needed to sign up?
Here are the Documents to be shared : One Business Proof (Certificate of Incorporation, Partnership deed, Service tax, GST registration document)Firm/Company PAN (Not for Proprietorship), Promoter's PAN (Proprietor/director), Cancelled cheque / Bank account statement in the name of the business, Authorized signatory address proof (Passport/AADHAR/DL/EC)
What are the charges involved? Do you charge any set-up fee?
We offer a simple and transparent pricing plan which has no hidden fees: 2% per successful transaction. +1% for International cards, EMI and Amex.No setup fees.No Annual maintenance charges.GST applicable of 18% on the transaction fee.On domestic transactions, we levy a 2% Transaction charge + 0.36% GST* = 2.36% per successful transaction.On International / AMEX / EMI transactions, we levy a 3% Transaction charge + 0.54 % GST* = 3.54%.
Can I accept international payments through PAYMENTZ?
Yes. PAYMENTZ supports accepting payments through cards issued by any overseas bank.
How do I collect the payments made by the customer? Is it a manual process?
Settlements are completely automated; there is no need for manual intervention. The captured payments would be settled to your account as per your settlement cycle.
What is the settlement cycle you offer?
Our standard settlement cycle is T+2 working days, with T being the date of transaction capture. This implies that payments would be settled to the bank account registered with us after 2 working days. Please note that working days do not include second and fourth Saturdays, Sundays and Bank Holidays.
About PAYMENTZ
I would like to know more about PAYMENTZ.
PAYMENTZ is a payment gateway service. We accept and validate Internet payments via Credit Card, Debit Card, Net banking , UPI modes and other modern modes from the end customers in real-time. We provide a secure link between your website, various issuing institutions, acquiring banks and other payment gateway providers.
Where can I view your PCI Certification?
You can find our PCI Cerificate on our website footer links.
How is PAYMENTZ better?
We provide easy to use checkout page for your customers to make the payment seemless. We provide you 24x7 support, our codes are super easy to integrate and don’t take more than 30 minutes. We also provid all the payment options on one page to make collection of payment much easier to you and help you to scel your business.
Getting started
How can I start using PAYMENTZ?
To begin with, you will have to register on our Dashboard by filling in basic details such as email ID, contact details , website URL etc. Once you sign-up you will receive a verification email to the email ID. Verify your email address by following the the instructions on the email. For any support for sign up , you can also contact us on our support email address.
I do not have an app/website. Do you support payment via payment links?
Yes, we do support individuals/unregistered business entities. We provide ready to use Payment link app for both Android and IOS to collect payment from your customers.
I have a business registered outside India. Can I use PAYMENTZ to accept payments?
Unfortunately, we only support businesses registered in India.
I’ve signed up now. What do I do next?
You can login to your dashboard, fill out the application form and submit the same.
I have a registered business and would like to signup with PAYMENTZ. How do I do that?
You can sign up here and submit your application form.
What documents would I need for signing up?
You would need the following documents : 1. Proof of Business (Certificate of Incorporation, Partnership Deed, Service Tax, GST registration document) 2. Firm/Company PAN (Not for Proprietorship) 3. Promoter's PAN (Proprietor/Director) 4. Cancelled cheque / Bank account statement in the name of the business 5. Authorized signatory address proof (Passport/AADHAR/DL/EC)
How long can I access the features on the test mode? Is there a trial period?
You can access the Dashboard in test mode for as long as you like. However, you would need to submit your application form in order to accept live payments from customers.
Do you support cryptocurrency business models?
No. As per RBI regulations, we no longer support online payments for crypto businesses.
What is PAYMENTZ?
PAYMENTZ is a payments solution which allows businesses to accept, process and disburse payments with its product suite. It gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp. Manage NEFT/RTGS/IMPS bank transfers, collect recurring payments, share invoices with customers - all from a single platform.
Do you support unregistered businesses?
Yes, we do support individuals/unregistered business entities. You can sign up here and submit your activation form.
Pricing
Payments and Settlements
Integrations
Pricing
What are the charges involved? Do you charge any set-up fee?
We offer a simple and transparent pricing plan which has no hidden fees: 2% per successful transaction; +1% for International cards, EMI and Amex; No setup fees; No Annual maintenance charges; GST applicable of 18% on the transaction fee. You may refer here for pricing plans. To be more specific, on domestic transactions, we levy a 2% Transaction charge + 0.36% GST* = 2.36% per successful transaction. On International / AMEX / EMI transactions, we levy a 3% Transaction charge + 0.54 % GST* = 3.54%. Please note GST of 18% is applicable on the transaction charge and not on the entire payment amount. For example, if a customer pays INR 100.00. The fees of INR 2.36 (2.36%) would be deducted and you would receive INR 97.64 as per your settlement cycle.
Can the pricing be negotiated?
Sure, you can request for a callback here and our business development team will be in touch to discuss the same.
Payments and Settlements
Is GST mandatory in order to accept payments?
No, GST is not mandatory if your business does not have an annual turnover of over 20 lakhs. However, if you do not provide your GST details, you would not be able to claim TDS at the time of filing returns.
Can I submit credit card information to my own site and create a charge?
No, that would not be possible. You will need to be PCI compliant in order to do that.
How do I collect the payments made by the customer? Is it a manual process?
Settlements are completely automated; there is no need for manual intervention. The captured payments would be settled to your account as per your settlement cycle.
What is the settlement cycle you offer?
Our standard settlement cycle is T+2 working days, with T being the date of transaction capture. This implies that payments would be settled to the bank account registered with us after 2 working days. Please note that working days do not include second and fourth Saturdays, Sundays and Bank Holidays.
Integrations
What are the platforms supported by PAYMENTZ?
You can check out the available platforms and plugins supported by PAYMENTZ here. If the required platform/plugin is not listed you can refer here and try integrating it on your own until we get a dedicated platform/plugin.
Where can I find the API references?
You can check the same here.
International Payments
International Payments
Does PAYMENTZ support wire transfers?
No. Currently, we only support transactions made through cards issued by overseas banks for all the major networks like Visa, Mastercard and Amex.
How does the settlement happen for the international payments?
The Settlement currency for all PAYMENTZ merchants will be in INR (Indian Rupees).Therefore balances will be settled in INR in your bank. The exchange rate during the payment creation time is considered for conversion.
How can I start accepting international payments through PAYMENTZ?
You can raise a request with PAYMENTZ . The support team will get in touch with you to understand your requirements within 24 hours. Once we have the details we will activate the international payments options and you can then start accepting payments.
Does PAYMENTZ handle currency conversion?
For the currencies supported by PAYMENTZ, currency conversion is not required because you can pass the native currency directly to us. For the ones that we do not support you will have to handle conversion at your end and pass it to PAYMENTZ in INR.
What currencies does PAYMENTZ support?
Please contact us by filling the Concat form or you can send mail to our support email address.
What is the settlement cycle for international payments?
Settlements to merchants are made within the default settlement period, T+7 working days where "T" is the day on which the payment was made by the customer.
Can I accept International Payments through PAYMENTZ?
Yes, PAYMENTZ supports accepting payments through cards issued by any overseas bank for eligible registered businesses.
Pricing
What is the transaction charge on PAYMENTZ?
Please refer our pricing section for details.
We only charge a service fee + GST on every transaction for various modes of payments such as debit cards, credit cards, netbanking, wallets, etc.
Calculation Example:
Lets assume that service fee (MDR) is 2%.
Customer pays you: ₹ 100 (Domestic transaction)
PAYMENTZ service fee: 2% of ₹ 100 = ₹ 2
GST: 18% of ₹ 2 = ₹ 0.36
Amount paid out to your bank account = Transaction Amount - Service Fee - GST = 100 - 2 - 0.36 = ₹ 97.64
Do I get charged if I suspend/resume PAYMENTZ account?
No, you won’t be charged if you stop/resume using your PAYMENTZ account.
Getting started with PAYMENTZ
How can I start using PAYMENTZ?
Sign up process is very simple,
Visit our website www.PAYMENTZ.in and click on ‘SignUp’ and enter the required details and click on ‘Create Account’.
Once you do the signup ,you can login to your backoffice where you can fill our online form under "Application Form" section.Here you need to provide your personal, business and bank details.You also need to upload all the required KYC docs.
Once application is submitted , our Team will contact you and will guide to start integration using our developer docs.
You can also design your checkout page from the iterface and see the preview before going live.
What are different Payment Solutions available?
Choose your training and register for free. If you are a freelancer, the courses are entirely taken care of, you have nothing to pay and no money to advance.
Which payment options can my customers use?
PAYMENTZ offers 100+ payment options including the major Credit Cards, Debit Cards (All MasterCard /Visa /Maestro /RuPay Cards), Amex, Net Banking, Prepaid Instruments, UPI and up to Multi Bank EMI options.
Business Requirements
I don't have a registered business. Can I still sign-up on PAYMENTZ?
Yes, you can still sign-up and collect payments with PAYMENTZ. Please select ‘Individuals’ as your business entity while filing the business details section.
Do I need a GST number ?
No, you can set up an account with us without the GST number.
Please note that you’ll not be able to get benefit on input credit on taxation of service charges till your GST number is not submitted with PAYMENTZ.
What PAN details are required?
If you are a registered firm, kindly enter details as mentioned on your company’s PAN Card. In case you are an Individual or Proprietorship, then please enter your personal PAN card details.
Can I submit my Savings account details incase I don't have current bank account?
Yes, in case you are an individual running a business, we do support Savings bank account type. For non-individual business types, you will have to enter Current bank account details.
Website Requirements
What are the requirements for a website verification?
Requirements for website are:
Home page should be updated with basic information like: About Us, T&Cs, Refund Policies etc.
Product or Services page should be present with information like description, image & price.
Website should have Add to Cart option and Checkout page functionality.
For verification, our compliance team will reach out to you.
What to do if I don't have a website?
You can sign-up with us and start collecting payments using our Payment Links or QR tool.You can generate payment links and share it via multiple platforms like Whatsapp, Facebook, SMS and Email using our web interface or you can also use our Invoizr app for the same. Your customers can pay using their preferred option: Debit Card, Credit Card, Netbanking, UPI and Wallet.
Document Requirements
What are the documents needed for sign-up?
We have different document requirements based on your business type. Please refer the this link for more details "KYC Documents List".
Where do I upload all the required documents?
You can share soft copies of the documents while filling the "Application Form" after logging in to PAYMENTZ's interface.
Settlements
What does settlement mean?
Settlement is the process where merchant receives the money paid by their customers through PAYMENTZ.
What is the settlement cycle that PAYMENTZ offers?
Our standard settlement cycle is T+2 working days, with T being the date of successful transaction.
This means that payments will be settled in your bank account after 2 working days of the date of transaction registered with us, excluding bank holidays.
Where can I see my settlement report or details?
You are find your settlement reports under report section on PAYMENTZ dashboard.
In the settlement report:
You will be able to see total settlement amount, total sales and total deductions (sum of service tax, service fees, refunds, chargebacks & adjustments)
Account & Settings
One
Choose your training and register for free. If you are a freelancer, the courses are entirely taken care of, you have nothing to pay and no money to advance.
Two
Choose your training and register for free. If you are a freelancer, the courses are entirely taken care of, you have nothing to pay and no money to advance.
Three
Choose your training and register for free. If you are a freelancer, the courses are entirely taken care of, you have nothing to pay and no money to advance.
Four
Choose your training and register for free. If you are a freelancer, the courses are entirely taken care of, you have nothing to pay and no money to advance.
Refunds & Chargebacks
Transactions
Where can I see the status of a transaction?
You can check the status of a transaction on PAYMENTZ dashboard:
Go to Transactions section on dashboard
Search or filter the transaction by date of transaction
Click on the transaction id for more details
Do customers automatically receive a message confirming that their payment has been done?
PAYMENTZ 's system sends an email message to the customer after an order has been paid.
But if merchant wants to send this message from their system and dont want PAYMENTZ to send the email- this is also possible.
Does PAYMENTZ system send confirmation message back to website after successful transaction?
PAYMENTZ platform always send confirmation on both the redirect URL and notification URL shared by the merchant.
PAYMENTZ shared the confirmation for both success and failed transactions.
Refunds
How do i initiate a refund?
You can initiate the refund from PAYMENTZ dashboard.Click on refund section and search for the transaction to be refunded.
Enter the amount to be refunded.
Refund amount will be reflected in customer's bank account in 5-21 working days.
How much time will it take for a refund to be processed?
It will take between 5 and 21 days for the refund amount to reflect in your customer’s bank account. In case of Netbanking transactions, certain government banks may take some more days.
My request for refund has not been completed yet. What do I do?
It will take between 5 and 21 days for the refund amount to reflect in your customer’s bank account.
In case of Netbanking transactions, certain government banks may take some more days.
You will be communicated over email with the status (successful or failed) once the request for refund is processed.
My request for refund failed. What do I do?
Choose your training and register for free. If you are a freelancer, the courses are entirely taken care of, you have nothing to pay and no money to advance.
Sign up now and scale your business with PAYMENTZ
Contact Us if you need more information.
